Shipping Questions
Do you ship to my country?
We ship to most EU countries. You can find these in the table below. We ship all our packages with UPS. Although our couriers aren’t the cheapest, they are the most reliable and have the best coverage. In this way we can deliver the best service possible. You will always receive a track and trace code to track your package from door to door.
| COUNTRY | DELIVERY | COSTS | FREE SHIPPING |
|---|---|---|---|
| Austria | 2 – 3 | £18,95 | £200,- |
| Belgium | 1 – 2 | £9,95 | £200,- |
| Bulgaria | 6 – 8 | £22,95 | £200,- |
| Croatia | 3 – 5 | £22,95 | £200,- |
| Czech Republic | 2 – 4 | £17,95 | £200,- |
| Denmark | 2 – 3 | £15,95 | £200,- |
| Estonia | 4 – 6 | £22,95 | £200,- |
| Finland | 3 – 6 | £19,95 | £200,- |
| France | 2 – 3 | £14,95 | £200,- |
| Germany* | 1 – 3 | £11,95 | £200,- |
| Greece** | 6 – 8 | £22,95 | £200,- |
| Hungary | 2 – 4 | £22,95 | £200,- |
| Ireland | 3 – 4 | £19,95 | £200,- |
| Italy | 2 – 4 | £15,95 | £200,- |
| Latvia | 3 – 5 | £22,95 | £200,- |
| Lithuania | 3 – 5 | £22,95 | £200,- |
| Luxembourg | 1 – 2 | £11,95 | £200,- |
| Netherlands | 1 – 2 | £6,95 | £200,- |
| Poland | 2 – 3 | £17,95 | £200,- |
| Portugal | 3 – 4 | £19,95 | £200,- |
| Romania | 3 – 5 | £22,95 | £200,- |
| Slovakia | 3 – 5 | £22,95 | £200,- |
| Slovenia | 2 – 3 | £22,95 | £200,- |
| Spain** | 2 – 3 | £18,95 | £200,- |
| Sweden | 2 – 6 | £19,95 | £200,- |
* To this country we don’t send products from the categories: Cannabis seeds & Magic Mushrooms.
** Difficult to reach areas like Islands or other remote regions could have higher shipping costs due to additional fees.
Note: We try to ship all orders within 1 working day, all delivery times are estimated and can vary because of traffic and holidays.
Legal Status
All our products are natural. You are responsible to know about the legal status of our products in your country. You therefore need to inform yourself about the local laws your country. See our Terms and conditions.
Refunds and Resend
We cannot refund or resend your products, if you didn’t receive your order, when it is stopped by customs.
Discreet packaging
All orders are packaged discreet. There is NO reference to who the sender is. No logo or text mentioning “Microdosing Healing” will be found on the package.
Yes! We ship always ship all our orders in plain packaging.
No reference to us, nor to the content.
Estimated shipping times
Read more information: Shipping information.
We only ship after payment
Please note that we only prepare orders once your payment has been received. Your package is prepared within 24 hours of payment confirmation.
Shipping Delays
Your package might be delayed by customs as well as by your local postal company. Other factors include the holidays, the weather and incorrect or missing address information. We can not make any claims about an exact time frame in which your order will arrive. However, you will receive a Track and Trace number to your email to follow your order.
We ship all our orders with DHL or UPS.
Once the courier has your package, you will receive an email with your track and trace link.
If you missed your package, normally the courier will try to deliver your package a few more times again. If the package is delivered somewhere else, the courier will leave a note with the address of the nearest postal office to pick it up. In exceptional cases the courier will deliver the package to your neighbors. But don’t worry, because of the discreet shipping nobody knows whats in the package.
You can contact the courier company with your track and trace number to avoid that they send your package back to us. Normally a package remains in the post office for 1 to 2 weeks.
Didn’t receive your track and trace number? Please check your spam. Not there? Please contact us.
Always follow your package
Microdosing Healing only uses Track and Trace shipping, so you always know where your package is and when to be home, when it arrives to your address. Please check your tracking number link after you receive your shipping confirmation email. Once the postal office starts shipping, you will receive another email to track your package.
Missed your package
If you missed your package, normally the postal office will try to deliver your package again, sometimes he will leave a note with the address of the nearest postal office to pick it up. In exceptional cases the post office brings the package to your neighbors. You can always contact your local post company with your track and trace number to avoid that they send your package back to us. Normally a package remains in the post office for 1 to 2 weeks.
Didn’t get your tracking number? Please check the spam folder in your email too. Or contact us.
Returns and Refunds
Money Refunds
If you want your money back, you first need to notify us within 14 days after receiving your products, before you can return products back to us. After reviewed and agreed, you can send your products back within 14 days. Our team will inspect the products to ensure, it meets our conditions for returns. If approved to refund during our inspection, a refund will be issued back to you.
There are a few conditions for products returned to us, so please read carefully.
Conditions for Returns
1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic Truffles, Mushroom Growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.
2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.
3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).
Important
We do not refund your money, if customs seized your package or if you provided us with incorrect address information. We can only refund products with a long shelf life and products that return to us. You are responsible to know about the legal status of our products in your country and to provide us with your correct address.
Please read our Terms & Conditions.
Inform us
If you want a Money refund
Notify us within 14 days through email, after you received the products to your address, before you make a return.
How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.
What about Return costs?
Shipping costs you make to send products back are non-refundable.
Conditions for Returns
1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic Truffles, Mushroom Growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.
2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.
3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).
Important
We do not refund your money, if customs seized your package or if you provided us with incorrect address information. We can only refund products with a long shelf life and products that return to us. You are responsible to know about the legal status of our products in your country and to provide us with your correct address. Terms & Conditions.
Inform us
If you want a money refund or replacement or repair of a damaged product.
Notify us within 14 days through email, after you received the products to your address, before you make a return.
How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.
What about Return costs?
Shipping costs you make to send products back are non-refundable.
Conditions for Returns
1. Short-life products: Products that spoil quickly or have a limited shelf life, like Magic Truffles, Mushroom Growkits and Mushroom spores or anything else considered to be of a similar nature, do not qualify for returns, due to their short-life nature.
2. Hygiene: Bongs, pipes, vaporizers, or anything else considered to be of a similar nature only qualify for a return, if they are unused and sealed in their original packaging. Products that are mixed with other products after delivery, do not qualify for returns.
3. Original packaging: All items must be returned in their original packaging: Sealed, unopened, unused, and undamaged (unless damaged is the reason why you want to send it back).
Important
We do not refund your money, if customs seized your package or if you provided us with incorrect address information. We can only refund products with a long shelf life and products that return to us. You are responsible to know about the legal status of our products in your country and to provide us with your correct address. Terms & Conditions.
Inform us
If you want a money refund or replacement or repair of a damaged product.
Notify us within 14 days through email, after you received the products to your address, before you make a return.
How much time do you have to return your products?
Send products back within 14 days, after we reviewed and agreed to return.
What about Return costs?
Shipping costs you make to send products back are non-refundable.
Inform us
If you want a Money refund
Notify us within 14 days through email, after you received the products to your address, before you make a return.
If you have Damaged products
Notify us within 14 days through email, after you received the products to your address, before you make a return
Technical Questions
Your personal information:
1. Log in.
2. Go to My Account.
3. Click on My Addresses. Here you can edit all your Billing and Shipping addresses, by clicking on edit.
4. Click on Account details. Here you can edit your name, your email address and your password and save your changes.
If you changed your email address, then a confirmation email will be sent for you to verify it. Click on the link in the verification email to activate the new email address.
Change you Password:
1. Go to: Your Account.
2. Click on: Lost your password?
3. You will get a email to reset your old password and generate a new password.
4. If you did not get that email, please check your spam box.
5. If the email to change your password is not in your spambox either, than please contact us.
If the Microdosing Healing website is not under maintaince, it should work properly, however:
Our website functions better, if you enable the cookies in the Internet options of your browser (Internet Explorer, Firefox, Chrome etc.). That makes it possible to put products in your cart.
In Internet Explorer click on Tools > Options and then select the Privacy options tab. The privacy settings have to be Medium-High or less for the Microdosing Healing website to function good.
Another source for this problem could be your firewall. Please adjust your privacy settings in your Firewall if you like to use the website to it’s best ability.
Other technical problems? Please contact us.
Technical problems
If there are any problems for you with the Microdosing Healing website, please don’t hesitate to let us know! We want you to get the best shopping experience you can have! So if there are any technical bugs, we will always make sure to fix them.
Contact us
Do you have questions about your online orders or do you have questions about the webshop? Then please send us a message below to chat with our Microdosing Healing team. Please mention your ordernumber, if you have one.